What LinkedIn means by this rule, exactly, is not spelled out. But in such cases, you should sign in to your email account associated with your LinkedIn account and look for an email titled "Confirm Your Recent Sign In Attempt. This happens when, for whatever reason, there's been activity on your account that colors you as an auto-bot spammer. To verify that you are human, and not someone's computer program masquerading as a real person, enter the right information and you'll be on your way.
Usually, when you try to connect with someone on LinkedIn, you're asked to verify that you know the person with whom you want to connect -- either as a colleague, friend, classmate or otherwise -- by giving information that proves you know them. The reason, according to LinkedIn execs, is that "LinkedIn values users' privacy and responds to complaints about unwelcome invitations. If you select "Other" when prompted by LinkedIn in this situation, you're be asked to provide the person's email address.
You will have to verify your identity to regain access to your account. It just takes a little time and effort. Stefanie Marrone advises law firms of all sizes, professional service firms, B2B companies, professional associations and individuals on the full range of marketing and business development consulting services designed to enhance revenue, retain current clients and achieve greater brand recognition. Over her nearly year legal marketing career, she has worked at and with a broad range of big law, mid-size and small firms, which has given her a valuable perspective of the legal industry.
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While this is a frustrating situation, it is not entirely hopeless. Once you successfully sign in, add another email address or a phone number to make sure you can always access your account in the future. If you are not receiving the password reset link, find out how to troubleshoot not receiving LinkedIn emails. If you think that as a basic customer that I should all of a sudden comply to prove who I am by handing over documentation that you never had in the first place it only makes me more suspicious as to who you people are exactly and what is really going on.
Please utilize one of the options below:. Once notarized, this form can be scanned and attached in your response to this message. First of all, you have put my personal and professional information at risk, I am entitled to know what happened.
Second, it does not exactly instill faith or confidence in LinkedIn for you to be requesting the absolutely most sensitive information for any person who values best practices in safeguarding their identity by requiring this when it was never asked of me in the first place… what do you really think you would have to compare it to in order to validate my identity.
I could be anyone submitting this information and you would be none the wiser so it is completely ironic to me that would ask for such things. Furthermore, Notaries cost money. It is absolutely ridiculous that you would have as your next option to go through all the same hoops but have it notarized!!
Are or are you not a forward thinking, intelligent organization that can surely come up with better security response measure beyond these? Honestly, I enjoy LinkedIn and I would like to continue using it, however if my account has been compromised so sensitively as you would have me believe… surely there is more you can do… IE explaining what is specifically occurring, when it happened, and how you are mitigating it… along with figuring out a way to verify who I am through different means than requesting personal documentation directly or taxing economically to prove to you something that I should not be required to do unless I was applying for a loan or something.
I am writing to you now from my primary email account. I already successfully changed my password which alerted me to this issue in the first place when I was no longer able to gain access, but the fact that I was able to reset it all should certainly validate exactly who I am and what account should be associated with me.
I wish for more disclosure on the part of LinkedIn and a resolution that is not absurdly inconvenient. If I have, in fact been compromised, do understand that by law you must inform me of the specifics and that I take my identity and my privacy VERY seriously!
Yes I am writing a book!! I am most certainly the REAL [name redacted], graduate of [redacted] University in [redacted], writer, consultant etc. I do hope that you will re-think how better your Security measures and responses so that they are not hurting the users they are meant to protect.
I would not have taken the time to write this email if I were not the real person in question. Think about it! Hello Neal… thanks for the words of support. Once the account is restored, you can download your account data history, which includes login information such as IP addresses. To help ensure the security of your account, I also recommend activating the Two-Step Verification feature at that time. We do not offer phone support at this time as this issue cannot be resolved by phone. There are a few scenarios that could explain the possibility of unauthorized access to a LinkedIn account:.
If fraudsters identify your password on one site, they can use it to access your other accounts. Create one that includes 10 or more characters. Hint: Think of a meaningful phrase or quote and turn it into a complex password using the first letter of each word in the sentence and add more complexity by adding capital letters, punctuation and symbols.
Unless a verifiable form of identification is submitted, we cannot grant access to this account. Excuse me for not understanding exactly what method of validation you think you are able to implement by me providing a photo other than the one my friend Lauriane took of me that I use in my LinkedIn Profile Photo. Totally ridiculous! I am not going to put up with this non-sense. I am going to publicly blog and write to the media as that is my business you will see on my profile … and I will be contacting my attorney in lieu of LinkedIn with-holding my ability to manage my professional and personal information that you claim has been compromised, putting me under direct personal duress and causing damage to me, my identity, and my reputation every minute that you continue your refusal to resolve this issue with reasonable steps that are not obstructive or far-fetched explanations for purposes that are neither logical or legitimate.
Whatever their claims of compromised security are, they are clearly not invested in real resolution and my suspicions of them grow with every shadowy reply they send to me.. If LinkedIn portrays itself as a professional network… they must be held accountable to act and respond professionally and provide better disclosure, communication, and resolution to otherwise simple issues.
Regardless of whatever their TOS may or may not be… they violate the law by not providing reasonable means of resolution that are consistent with what is required to use their service in the first place. I predict if that if their tactics continue… there downfall will follow swiftly…. Keep up the great work Neal!! I bet you never imagined your thread would be 5 years running about such non-sense! My Linkedin Profile has been Permanently restricted is there any option to unrestrict my linkedin profile?
Please contact LinkedIn Customer Service. This blog has no affiliation whatsoever with LinkedIn — you must contact them directly. My account is temporarily restricted and i dnt know why??? D and I have send 3 time but still is showing restricted…So what to do know.. You must somehow get in touch with LinkedIn Customer Service. Good luck to you — and do let us know what happened after you do! I am going through the same chaos now. Highly Restricted for about a month, still no response from support.
The responses were something like:. But what exactly is the problem? Could you please explain it to us? Send us a photo of your ID. No reply anymore. I never used false information. This is really bizarre — almost like a Catch 22 situation! Finally the restrictions have been lifted. And the explanation I got is really strange. They told me that they thought my whole profile was a fake identity.
They did not include any reason why they suspected I was using a false identity. So when they doubt, for some unknown reason, they immediately close your account? However, thank your keeping this [age alive.
Thanks for letting us know that the restriction has been lifted! As I always say, I do hope that someone from LinkedIn reads this and that the comments provide useful feedback to them as well as moral support to others. Hi Neal, after using iMacro for a while to browse through relevant profiles in a hands-free mode I cannot access my LI account form my workstation — no matter which browser.
But the account is not suspended — I can still use it from my iPhone. I think they just suspended my IP. I wish I read your post yesterday. I will try to log to my account again tomorrow. Luckily I am simple job seeker with a Premium account, so hopefully LI will forgive my little sin.
Best of luck to you Anton. I hope others reading this will understand this as well. Do let us know how things go! Yet I can see that more people have viewed my profile. What is going on here? Should I open a bottle of champagne and party?
Seriously, I totally agree to what you have written in response to my comment. The users of LI want Result i. This pervert logic of undisclosed self-deceiving is the true source of mutual bad feelings. As soon as the job is found, who needs LI anyway? I was unblocked after writing a letter to the Support. That was pretty fast, but I am still unsure whether what happened — there was no feedback.
I will terefore not mention how many profiles I browsed before getting suspended, just so as not to create a new religion. But it would be great to listen to a confession of a LinkedIn insider to understand my risks exactly. They have confirmed that I was blocked due to my suspicious activity. Here is the relevant extract from their reply:.
As you mentioned this was because you where going through all those profiles but if the system detects it it automatically suspend the account. Thanks for the feedback Anton!
Just as I had thought — and this brings us back to what I blogged about! I even followed all their instructions. The thing refuses to email it to me and support wanted me to send them a photo ID. My photo ID is none of their business honestly.
That fact that I sent my issue to them via my registered email should have been more than enough. Where are all the other easy reset features everyone else provides. Text and Security Questions? Truly bizarre … I truly hope they streamline this process to bring it up to speed with how other online sites handle this…. Im a recruiter who is recruiting candidates and needed to send job offer to potential candidates as there was no result of ads on linkedin site.
How can they block such activities? Hi Kevin, by definition, when you use LinkedIn, you are playing in their playground. In other words, they make the rules ;-. Really interesting thread.. Thanks Neal Schaffer for keeping it going Since unbelievably!
My story is similar with many here I became somewhat more active.. My account was suspended a few days back july I have sent Customer care a request, hope they respond within the next two weeks- since that seems to be the norm. LinkedIn is a very valuable platform for professional Networking, I do hope they restore back my profile as I am currently the only Administrator to two company page.
I would update back here as soon as things get remedied it sure would give someone hope hopefully. Thanks for keeping the Thread going Neal. If time is money, then perhaps a paid subscription to LinkedIn might not be a bad idea. I would tend to believe that support to paid members will be better than support to unpaid members. I only mention this because you are the administrator of two company pages as well … either way, best of luck and do let us know how and when it is resolved!
I was a Premium subscriber read: paying customer at the time my account was suspended. I was unable to speak with anyone, I got the same low level of support as anyone else. A couple of days later my account was reactivated with an apology note. Whoop de doo — yes, that was my reaction too. I learned something though during that two day interval. While happily taking my money on a monthly basis, LinkedIn, as a matter of policy, has no interest in conversing with me.
The first thing I did when my account reactivated was to cancel my Premium subscription. There has to be a quid pro quo. Since then, I happily use LinkedIn as a service but not as my primary business contact service since I no longer see them as a responsible custodian for my business interactions.
And a big shout out to Edelson PC as a protector of consumer rights. They actually returned my call when I was having difficulty accessing my account, and when my account access was restored, we dropped the issue. However, if there are a sufficient number of wronged parties, it might be worthwhile for a group of users to give these folks a call.
There might be a class action here. This is sad. My account is still restricted. And they tell me to supply my identification. I ask them the reason that my account been suspended. Maybe someone should know the reason. And I will be very thankful. I hope that you can find someone at LinkedIn Customer Service that will explain things a little better! That sounds bizarre! I am through with LinkedIn.
I am a responsible professional with close to 30 years in I. Today, one day after accepting the position of CIO for a technology company, my account is suddenly suspended. Is it possible that many members of this company decided to visit my LinkedIn profile to check out their new CIO?
So ultimately, what do we have here? I used to rely on LinkedIn, but no more. If I ever get my profile reinstated, I am going to simply place a link there to my own site where I will publish my content.
And they can forget about seeing another dime from me. That is really shocking — I do hope that they read this and reach out to you to rectify this situation …. LinkedIn has gone crazy. They are asking for government ID proofs now. I have shared the same with them and waiting to hear back. Linkedin removed my account restrictions a day before. My account was locked for more than 8 months.
I have been patient these many months and I have made a request to lift my account restriction. Finally, they have removed the restriction this time. Here is my learning, be patient for some months and obey their rules, be active on Linkedin, contribute to their community and request them to remove restrictions on your account. Hope this helps. Almost 5 years passed since this post was written, but Today even Linkedin is doing the same…..
But reading this post I realized Oh, yes…. I shared an article from my website which received a lot of traffic….. Holly shit………………….
HI Is and my account was restricted I do not know why, I asked the customer services and received several reasons, one I was misrepresenting myself, second customer service said they have a patent software that identify bad behavior.
Then customer services asked me to send a copy of my government ID or passport to them and then only then they can take the restriction away. I told them ok I will if we talk on the phone or I come to your office, customer service responded we only do business online we do not have an office. Then I said ok you are not the government to be asking for passports or government ID, I will have my lawyer contact you this i not legal or sound right to me.
Later then send me a message saying sorry we made a mistake your account is back to normal. Has any had Linked ask you for government ID or passport??
Marie… add me to the ever-growing number of puzzled users that LinkedIn has demanded Govt info, signatures, and photos from see my replies to Neal on this thread below. I encourage you and anyone else who must suffer these indignities to stand united against these shadowy corporate practices.
You have my support!! Why my linkedin account is suspended? What was wrong from my side? If you have any silly reasons to suspended my account then why are you not intimating to us in advance? Is it wrong to search any information on your site? Please answer. This is a blog that is not affiliated with LinkedIn. You will have to contact LinkedIn Customer Service to find out why. The comments on this blog will also give you advice as to the experiences of others.
Wishing you the best of luck in resolving your problem…. Unfortunately and due to not frequently used, after logged in and changed the cover image, it showed me an invitation to all my connections. And I mistakenly without knowing or keeping all selected, I invited all the members in the connection. Can you urgently advise the steps how to un-restrict my company page?
Sorry Sherif but there are several types of adding people restrictions that LinkedIn has that I have heard of. Can you be a bit more specific? Then I can provide you more specific advice! Why are you guys kept on complaining it. I just created it, I only have 5 views as well and have 5 connections. After that all, I am not sure why it happens.
I would suggest to you guys, to stop complaining it. Instead leave it and look for some options. It may be worth checking if anyone else is having problems? Just to check. Do I wait and it automatically lets me back in after 24 hours or so or should I immediately contact customer service? Is [email protected] the best to use, and what info do I give them. I guess the email for my account and my linkedin public url to identify my account.
I would immediately contact them. Not sure of the right email address … I would follow the links on their customer support page. Good luck to you! I am locked out of my account probably because of being to active and look at profiles so they would look at mine yet linked says profile views matter. I think the media may want to have a look at these error issues and people being penalized for generating traffic to there profiles which is what linkedin themselves are asking people to do.
Also with accounts getting suspended or people being locked out of there accounts is enough to get media attention over this. It is still going on now in of all things. Indeed, it is and these things are still happening several years after I wrote this blog post …. Hello sir,with the greatest respect am having a big challenge about my account being restricted and am really getting worried for almost a month now,i wake up just to log into my account and it was restricted and all effort and numerous mails sent has proven futile,so please am appealing to the LinkedIn team to kindly have it fixed and activated for me,thank you.
You can only contact the Linked In customer service — and keep reminding them until they do something. The last time it took me weeks, while they kept telling me there was nothing wrong. Many thanks for the response Vivian,well am left with no choice than to keep waiting whether the will do something about it because am getting fedup. How do you contact customer service? All I ever get is a link right back to their stupid articles. And a few questions and nothing happens!
Just recently I have apparently been flagged several times, I believe, out of spite by anonymous persons or a person. This has resulted in no one being able to view my profile because it has disappeared and my articles either becoming invisible or appearing without my name on them. I would describe myself as an ideal networker. Since commencing an account on LinkedIn, I have never once promoted myself or attempted any form of selling or advertising.
The one exception to this is recently I made use of LinkedIn to publish two articles about Ebola. As the world governments were not acting, I did the little I could in the interests of saving precious lives.
Of course, no one can access my articles because I have been flagged. I believe the pen is mightier than the sword. In fact I believe anonymous flagging is a despicable practice :.
One of the most outrageous things about your recent suspensions of my account is that you deliberately did not tell me about it, just so you would be able to continue taking my money even though no premium services were available to me. In one case my post disappeared from a group, and the group leader contacted me and asked why I had removed an important post!
During my time on LinkedIn I have helped many contacts in various ways — for free. In some cases I have spent a considerable amount of time and money helping out contacts who were in a mess with something, and I put my expertise at their disposal. I normally tell any new contacts that they can contact me if they think I can assist them with anything.
I enjoy helping people and have a lot of business experience which I wanted to share. LinkedIn seems hell bent on stopping me from doing that. The only time I post comments which have nothing to do with work, is to counter someone who has posted an article or comment which itself had nothing to do with work or was offensive. What LinkedIn is becoming is a free-for-all for irrational, hateful, bigotted people who are totally unprofessional and do not possess the ability to network with others in a considerate, caring and helpful way.
It can make the world a better place. You could have been part of that process. You are fast becoming a network of spite. You are alienating large numbers just google yourself! If you want to become the network of haters and bigots who want to destroy people carry on but if you want to recover your original purpose then I suggest some high level brainstorming.
I may put it on twitter. Me again Steve. I just tried the link from your post and it works for me. I therefore downgraded to a free account.
One group where I was a top contributor got in touch and demanded to know why I had removed an article I had posted, and which interested them. That totally freaked me out! Yet not one of the customer service emails informed me of that! I think the customer service department actually entertains themselves by playing around with customer accounts! I think they really are creepy and perhaps even positively sick. Thing is they are immune — nobody can touch them and they can do what they like.
Yes it is scary! Hi Neal, I have a new one for you. My ability to endorse other members in my network has been taken away for 2 weeks so far for my endorsing too many people.
I have over people in my network so yes I have many connections and often I have reason to endorse them but I was not aware that being active in my network was a crime. Thanks for your patience and my sincere apologies for the delay and inconvenience this issue is causing you. I received your request to be escalated and I was able to go in and review your account history.
I am unable to go re-instate your invitations. The LinkedIn User Agreement states that members should only connect with individuals they know and trust. This limit cannot be increased or modified for any of our members. We suggest that in order for you to connect with others that you review your current list of connections and remove those that may no longer have value. We will need for you to complete this action in order for us to grant additional invitations to your account.
As an ongoing practice it would be beneficial for you to constantly manage your connection list and to only maintain those that bring you the highest relationship value. Now, did they remove your restrictions?
Reply me. My account has been restricted to connect with others for more than 6 months. Please please let me know what exactly the problem? Hello — this blog is not affiliated in any way with LinkedIn. Thank you for your understanding. About 7 years without talking to you. Surprised this post is from and still valid issue. LinkedIn is momentarily unavailable but should return in a few moments.
We apologize for any inconvenience. Please wait a moment, then follow this link to return to the home page. You may need to sign in again. I confess I did a lot of clicking and research using that mechanism. But while doing nothing happens. Now I do not know weather my restriction came from seeing to many profiles, or too many post or both or the speed at which I was reading them.
No idea if LinkedIn checks total number of clicks in a certain period, the speed at which you do them or total page views? If what they report are total amounts of clicks or page views, I must say I am going to delete 2 groups of Otherwise you will never get access to your account again. Same issue, here. Been passed to person 4 in just 7 hours, through a lot of begging and pleading. Hopefully they will resolve it for you soon enough — thanks for letting us all know your situation.
Unfortunately, they still might be working on the ideal solution here…. Almost 4 years later and this thread is still going. Btw — will not be contributing to their cause. LI a social network turned police database. I would definitely leave an online service before providing that level of ID.
I think LinkedIn may be overestimating its own value. Worse is that you cannot even delete it as you cannot login,. This exact thing happened to me today after I discovered that my account was restricted yesterday. The vague reason that they gave me was. I am at a loss as to why they would request this and how they would be able to verify without the unique ID number. This seems to be a violation by LI at many levels.
I have never mass-invited anyone on LI. So I am not certain as to the reason for the restriction. I live in Canada, and our Internal Revenue Service had to shut down for a week to deal with it. The whole country was given an extra week to file taxes. It was that bad. Not a peep. Nowaynowaynoway would I give a social media site my i. Particularly knowing how irresponsible LI is anyway, what with arbitrary suspensions—while not allowing you to block genuine psychos.
They would not let me block them in any way. If such extremely basic functions are not available to users, who are they to even ask for our i. Even Facebook is safer! I also feel the need to send in personal identification is bizarre.
When I first joined LinkedIn, I would sent out hundreds of invitations within the span of a day. This resulted of my account being blocked a couple of times. I first thought the reason I had been blocked was because I had sent too many invitations.
Instead, the reason was because I had viewed too many profiles. You see, unlike other people that send mass invitations, I prefer the view the profiles of members before inviting them to connect because I believe in both quantity and quality.
But I would never use my 3 limit supply to invite them myself. Because of that, I always took the habit of viewing profiles before inviting people. Talk about being paranoid. But my blocks never lasted more than 24 hours and definitely not two weeks. I remember one of my blocks lasting as little as a mere two hours. So from my own experience you can spend all day long on LinkedIn without any consequences if you stick to your news feed and your groups.
However, this could lead to another problem. And unlike the block for viewing too many profiles which is only temporary, a restriction is permanent until you take actions to remove it.
I needed access. I have written to the help center 3 times. And this is my 1st time. I think its pretty rude to just block access. I am also a paid member for using the recruiter access. I am not sure how else to proceed. As I mentioned in an earlier comment, I have no affiliation with LinkedIn, so you will have to work with them. Hope the advice helps — and please do let us know how it gets resolved!
Good luck…. Unfortunately people seems to feel inclined to report messages as spam when they see links to webpages… My advise, never include a hyperlink in a comment on an article, or on the comment of another person.
Simon — I am sensing a trend here — please see what happened to LinkedIn User … this might be a new and dangerous trend here…. I suppose the only people now welcome on LI are ones who are geniuses at short Tweets or constructing interview questions. I happen to be a person who enjoys researching, sharing and discussing published information with peers. Getting banned for posting links to articles in magazines is probably not down to linked in but the individual group leader. It may help if you start a discussion with some of your opinions and asking for comments.
You could also start a discussion by pasting the whole article instead of a link, but the very fact there is a facility on LI to make workable links does suggest it should be ok. Have you tried emailing the group leader and asking them to publish your discussion? You fit right in. I out them and join with others to change things. However, my discussion threads are lively, and I respond to nearly every comment people give me.
This results in a high number of people viewing my profile. I feel better reading this thread, knowing they give knee jerk responses. LI refused to do a thing about that! I really hope that someone from the powers that be are reading these comments and looking at ways to improve their customer service! They finally replied, Neal. No specifics, nothing I can look at or refute. I did this to stop spam directed at ME. They asked me to promise to be a good member in future.
Passive aggressive management at its worst! I had the same problem.
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